Terms of sale

Article 1 – Preamble

Please read these General Terms and Conditions of Sale ("GTCs") carefully before purchasing any product on the website www.no-name.com. Any purchase of a product through this website shall be governed by these GTCs.

The products available on the website are offered for sale by RAUTUREAU APPLE SHOES, a simplified joint-stock company with a share capital of €5,297,875.00, registered office at 2 Rue des Boutons d’Or, 85130 La Gaubretière, France, registered with the La Roche-sur-Yon Trade and Companies Register under number B 302 640 008, and owner of the NO NAME brand (hereinafter referred to as "NO NAME").

Purchasing NO NAME brand products (hereinafter referred to as the "Products") offered for sale on the website www.no-name.com (hereinafter referred to as the "Site") constitutes your acceptance of these GTCs.

The Products are exclusively intended for sale to end-consumer natural persons, to the exclusion of any resellers or intermediaries acting on behalf of resellers. By placing an order, you declare that you are acting as an end-consumer and do not intend to resell, directly or indirectly, NO NAME Products for commercial purposes. This undertaking is an essential condition of the sales contract.

By ordering Products on the Site, you certify that you are of legal age and have the legal capacity to enter into the obligations set out in these GTCs.

The GTCs may be amended at any time. You may consult the current version in the "GTCs" section of the Site. The version of the GTCs applicable to your sales contract shall be the version in force at the time of your purchase. These GTCs shall govern your contract to the exclusion of any other general terms, customary practices, or implied conditions.

For each purchase on the Site, you must confirm your acceptance of these GTCs and the Privacy Policy in force at the time of placing your order by checking the box: "I accept the General Terms and Conditions of Sale and accept them without reservation". You may view the GTCs before and after your purchase on the Site.

The NO NAME Privacy Policy is available at the following address: www.no-name.com/policies/privacy-policy.

Article 2 – Browsing the Site and Account Creation

It is not mandatory to create an account to browse the Site or to purchase Products on the Site.

If you choose to optionally register on the Site to purchase Products, you are required to provide us with certain information, such as your name, first name, and email address. When making a purchase on the Site, you must also provide valid information for a credit or debit card (or other payment methods approved in these GTCs) that you are legally authorized to use. We reserve the right to request additional proof or any supporting documentation relating to billing information, if necessary. By accepting the GTCs, you warrant that all information you provide is true, accurate, and complete at all times.

All personal information you provide to us when using the Site will be processed in accordance with our Privacy Policy and the applicable law governing these GTCs.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Article 3 – Ordering Terms

3.1 Cart

The cart contains the items you have selected on the Site. The items you add to your cart will remain there until you purchase or remove them. They will remain there even after you leave the Site, unless they are out of stock before you complete your purchase; in which case, they will be automatically removed from your cart.

The Products in your cart are not reserved for you and remain available for purchase by other customers until you have submitted your order in accordance with the procedure described in these GTCs and we have confirmed your order.

3.2 Product Availability

Products are offered for sale subject to available stock. At the time of order validation, there may be a discrepancy between the available stock shown in the system and the actual physical stock, particularly in cases of simultaneous orders for the same Product by multiple customers. The sale is therefore subject to Product availability in stock. Furthermore, NO NAME retains ownership of the Products until full payment is received in accordance with these GTCs.

In the event of Product unavailability after your order is placed, we will inform you by email or phone as soon as possible, offering you either to order another Product available on the Site as a replacement or to cancel your order.

NO NAME cannot be held liable for temporary or permanent unavailability of a Product or stock shortages. We reserve the right to change the Products offered on the Site at any time and without notice.

To ensure better service quality and Product availability for all our customers, we reserve the right to limit the quantity of Products that can be purchased by a customer, in compliance with applicable regulatory provisions. NO NAME also reserves the right to refuse or cancel any order that appears abnormal, particularly in terms of quantities ordered, order frequency, or any suspicion of professional resale activity.

3.3 Ordering Procedure

3.3.1 Product Selection

While browsing the Site, you can add Products to your selection by clicking on the Product, then selecting your size and "Add to Cart." You can view your selection by clicking on the "cart" icon at the top right of the Site, where you will see: photos of the Products, their references, names, colors, selected sizes, unit prices, and the cart subtotal.

The Products offered for sale on the Site are described and presented with the utmost precision (specifications, illustrations, size, composition, etc.). However, we recommend that you consult the description of each Product by clicking on "Product Details" to learn more about the Product in question, particularly regarding the desired characteristics, as you are solely responsible for the choice and purchase of a Product. If you have any doubts or questions about a Product, you can contact our Customer Service (hereinafter referred to as "Customer Service").

For any questions related to Products and/or your orders, you can contact Customer Service by clicking on the "Contact Us" link or by phone at +33 (0)2.51.66.36.41 from Monday to Friday, 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM (UTC+1 time zone).

3.3.2 Identification for Purchases with or without a Customer Account

After selecting the Product(s), read and accept the GTCs, then click "Proceed to Checkout" to start the ordering process.

Creating a customer account is not mandatory to place an order on the Site. You can choose whether or not to create a customer account.

If you choose to create a customer account, you must identify yourself at this stage by entering your username and password, or by creating an account by confirming your email address and creating a password.

You can also choose to log in with Shop App, a digital shopping assistant application, via their own interface.

Your usernames and passwords are strictly personal. Therefore, you undertake to keep them secure and never disclose them to a third party. In the event of theft or any fraudulent use of your customer account, you undertake to inform Customer Service immediately.

When using a customer account, the data recorded by the Site constitutes proof of the nature, content, and date of all transactions between NO NAME and you. In the event of a dispute relating to a transaction made via a customer account, this data will be considered conclusive evidence, unless you provide proof to the contrary.

You can request the deactivation of your customer account at any time by sending an email to the following address: dpo@no-name.fr.

3.3.3 Validation of Orders Placed on the Site

To access the payment and delivery page, you must first check the box "I acknowledge that I have read the General Terms and Conditions of Sale and accept them without reservation" and thus validate your cart.

Then, you must complete:

  • Your contact email address;
  • Your details and delivery address;
  • The shipping method;
  • The payment method and the related information. You may use your delivery address as the billing address or enter a different one.

For more information on prices and payment methods, please refer to the provisions of Article 4 of these GTCs.

Once this step is complete, click "Pay Now."

You must carefully verify the accuracy of your selection before confirming your order and proceeding with payment. While every effort is made to ensure that the color and pattern of the Products displayed in photos on the Site match the original Products, variations may occur, particularly due to technical limitations in color rendering on your computer equipment. We cannot be held responsible for non-substantial errors or inaccuracies in the photographs or graphic representations of the Products on the Site. If you have any questions about the Products, you can contact our Customer Service.

Once completed, your order is transmitted to us for processing. The sales contract will be formed once we have received your order and confirmed it to you by email. We will proceed with the shipment of your Product, subject to the availability of the purchased Product (as provided above) and effective payment for the Product.

We reserve the right not to accept an order from a customer with whom we are in dispute over a previous order, or if we reasonably believe that the customer has violated these GTCs or engaged in fraudulent activity, or for any other legitimate reason.

3.3.4 Order Summary

An order summary will be sent to you by email. This summary will include your billing and delivery addresses, any price reductions, the delivery cost, the price of the Products, the applicable VAT, and the total order amount. We advise you to keep this summary.

You will then receive an email confirming the shipment of your order. We do our utmost to ensure that our communications are transmitted to you as soon as possible. We advise you to check your "Spam" folder if you have not received the shipment confirmation email.

Article 4 – Prices and Accepted Payment Methods

4.1 Prices

All prices displayed on this website are expressed in euros and include VAT at the applicable rate, with the exception of the countries listed in the table below:

Country Currency
Switzerland CHF
United States USD
United Kingdom GBP

Prices apply at the time of order validation by the consumer for delivery in the European Union, Switzerland, or the United States, and do not include shipping costs, which are charged separately and indicated before final validation of the order form. These delivery fees are specified on the order summary page before the validation and payment of your order.

Products are invoiced based on the prices displayed on the Site at the time of placing your order, subject to availability.

The prices of our Products available on the Site may change. Therefore, if you have created a customer account, the prices displayed in the "My Account/My Orders" section of the order summary page correspond to the prices for your previous orders. We may therefore offer the same Product for sale at a different price than the one paid in a previous order. You must therefore check the current price at the time of ordering, which is indicated when the Product is added to the cart.

For shipments of an order or Product to a country other than Metropolitan France, we remind the consumer that they remain the importer of the product(s) in question. Any customs duties and associated fees, other local taxes, import duties, or state taxes that may be payable shall not be the responsibility of NO NAME, except for deliveries to the United States, the United Kingdom, and Switzerland, for which NO NAME will handle the import customs formalities as well as the applicable customs duties and taxes in these three destination countries, unless otherwise indicated at the time of order.

However, the consumer remains responsible for complying with the local legislation applicable to the Products in the destination country and must ensure that the ordered Products can be legally imported and used there.

Further information regarding international delivery methods and any applicable fees is available in the "Delivery" tab on the Site.

4.2 Payment

Only the payment methods mentioned in sections 4.2.1, 4.2.2, and 4.2.3 are accepted.

NO NAME reserves the right to suspend or cancel any order in the event of payment authorization refusal by financial institutions, suspected fraud, or payment default.

4.2.1 Payment by Bank Card

Payment for your order is made exclusively through secure online payment using your bank card: Visa, Carte Bleue, Mastercard, and American Express (Amex).

Bank card payments are processed securely via the Shopify Payments solution, which complies with current security standards, including the SSL (Secure Socket Layer) protocol, to ensure the confidentiality and security of data transmitted during the transaction.

Payment data is processed directly by authorized payment providers for the purpose of completing the transaction and is not stored by NO NAME.

4.2.2 Payment via PayPal

PayPal is a secure online payment service that allows you to make purchases via a PayPal account or, depending on the options offered by PayPal, directly by bank card.

If you choose to pay via PayPal, you will be automatically redirected to PayPal's secure interface to finalize the transaction in accordance with this provider's terms of use.

4.2.3 Payment by NO NAME E-GIFT CARD

You may make your payment using a NO NAME E-GIFT CARD.

The E-GIFT CARD is not a credit card. It can be used as a means of payment, in one or more transactions, during its validity period, solely to pay for a purchase made in euros on the website www.no-name.com and up to its loaded amount.

If the balance on the E-GIFT CARD is insufficient to cover the order amount, the holder may supplement it with any other payment method.

For more information about the E-GIFT CARD, we invite you to consult our General Terms of Use.

NO NAME reserves the right not to accept payment by E-GIFT CARD during certain commercial operations or promotional periods.

4.3 Fraud Prevention

Information related to your order is processed by our teams. This data processing aims to define a transaction analysis level and to combat bank card fraud.

NO NAME may also request any supporting documents necessary for order validation and suspend its processing until the requested elements are received.

For any questions regarding the processing of your data, please refer to the Privacy Policy available on the Site.

Article 5 – Delivery and Receipt of Products

5.1 Product Delivery Terms

5.1.1 Delivery Countries and Territories

Products available on the Site can be delivered to:

  • Metropolitan France and Corsica;
  • Andorra;
  • Monaco;
  • Certain countries in the European Union, namely: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain (excluding the Balearic Islands, Canary Islands, Ceuta, and Melilla), Estonia, Finland, Greece, Hungary, Ireland, Italy (excluding Vatican City and San Marino), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (excluding Madeira and the Azores), Czech Republic, Romania, Slovakia, Slovenia, Sweden.

Certain non-EU countries, namely: United States, Liechtenstein, United Kingdom (excluding the Channel Islands), and Switzerland.

  • We do not deliver, by way of exception to the above, to the following territories: French Overseas Departments and Territories (DROM-COM).

5.1.2 Delivery Methods

Available delivery services vary depending on the delivery country:

  • We deliver via Colissimo (La Poste Group) in Metropolitan France, Corsica, Monaco, and Andorra;
  • We deliver via Chronopost in Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain (excluding the Balearic Islands, Canary Islands, Ceuta, and Melilla), Estonia, Finland, Metropolitan France and Corsica, Greece, Hungary, Ireland, Italy (excluding Vatican City and San Marino), Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal (excluding Madeira and the Azores), Czech Republic, Romania, Slovakia, Slovenia, and Sweden.
  • We deliver via DHL only in the following countries: Cyprus, United States, Liechtenstein, Malta, United Kingdom, and Switzerland.

For more information on delivery methods, prices, and timeframes, please refer to the "Delivery" page on the Site.

The shipping timeframe for a pre-ordered Product will be expressly indicated on the product sheet. If the timeframe changes, you will be immediately informed by email and/or on your customer account.

NO NAME reserves the right to refuse or cancel any order if it estimates that it cannot fulfill the delivery for any reason.

5.1.3 Delivery Warnings

We remind you that you must ensure you have provided all useful information for the delivery of your order, including the mandatory phone number at which you can be reached.

We cannot be held responsible for any data entry errors and their consequences, such as delays and/or delivery errors. In this context, all costs incurred for re-shipping the order will be entirely at your expense.

Information regarding delivery methods is also accessible from the cart validation page, as well as on the order summary page, before payment. No delivery will be made if full payment for the price proves impossible.

We will do our best to ship your purchases as soon as possible once the order is placed, in accordance with the delivery method chosen by the Customer when placing the order.

In the event of absence or delayed delivery, you must contact Customer Service as soon as possible at the number indicated at the bottom of the Site's homepage. In this case, we may offer to either re-ship the Product or cancel the order and proceed with a refund.

In the event of suspected package loss, an investigation may be opened with the carrier concerned. Processing of the Customer's request may be suspended until the conclusion of this investigation.

5.2 Receipt of Products

Risk for the Products is transferred to you upon delivery, i.e., at the moment when you (or any third party you have designated) physically take possession of the Products in question.

Upon delivery of the order, you must verify the conformity and condition of your order in the presence of the carrier and, if necessary, issue any useful reservations regarding apparent defects (missing product, damaged package, etc.). Only the damages and anomalies mentioned in the reservations issued by the consumer will be taken into account in the resolution of the dispute by the transport provider.

You (or any third party you have designated) are also responsible for verifying the number and condition of the Products upon delivery by the carrier. If the received package is open or visibly damaged, or if all or part of the Products in the package are damaged, missing, or do not correspond to the order, you (or any third party you have designated) are invited to refuse receipt of the package or the Products in question and to issue, in writing, the necessary and sufficiently detailed reservations with the carrier (open package, damaged package or item(s), missing or non-compliant item(s) with the order, etc.).

We remind you that in the event of a delivery problem, you must keep all received items in their original condition (including packaging and overpackaging) until your case is fully resolved.

Any failure to comply with the rules defined above may result in the transport provider refusing to handle the dispute.

In any case, you also undertake to inform us without delay and no later than two (2) business days following delivery via the "Contact Us" section at the bottom of the Site's homepage, to enable us to conduct an investigation with the carrier and/or exercise recourse against the carrier within the timeframes provided by applicable regulations, where applicable.

In the event of a missing Product or a package declared lost by the carrier, NO NAME will re-ship the Product(s) in question. If the Product(s) are out of stock, NO NAME will proceed with a refund after final validation of the case by the carrier and our services.

In the event of Product unavailability, a full refund will be made using the payment method initially used for the order.

It is specified that the above provisions do not deprive you of the benefit of the right of withdrawal as provided in Article 6 below or the benefit of the guarantees available to you as provided in Article 8 below.

NO NAME reserves the right to request any useful element to confirm the reality of the delivery defect invoked, including a sworn statement, a photograph, or any document provided by the carrier.

5.3 Product Returns

You benefit from a right of withdrawal allowing you to return the ordered Products without reason under the conditions set out in Article 6 below.

For any return reason, you are invited to refer to the return procedure indicated on the "Return" page or to contact Customer Service, which will provide you with the necessary information to satisfy your request as soon as possible and, if applicable, arrange a new delivery. You can track information related to your return procedures in the "My Returns" tab on your NO NAME account.

Each return is inspected by our teams. For it to be accepted, shoes must be in the same condition as when you received them: new, unworn, with their accessories (laces, bag, etc.), and in their original packaging. The shoe box must not be used as a shipping box; it must be intact upon arrival and clean enough for resale.

It is important to be careful when trying on shoes. We recommend trying on shoes on a clean surface, such as a carpet or rug, to avoid damaging the sole. Returns of shoes with damaged soles that prevent resale will not be accepted.

Regarding clothing and textile items, returned Products must be unworn, clean, and free of any stains or odors (including makeup, perfume, sweat, detergent, or any other alteration). Original tags, as well as any security or hygiene devices, must be intact and attached to the Products. Any returned item that does not meet these conditions may be refused and returned at your expense.

We reserve the right to refuse a return if all these conditions are not met, if the product is damaged, or for hygiene reasons. In this case, the products will be returned to you.

Any returned Product that is incomplete, damaged, soiled, worn, or unsuitable for resale may be refused or subject to a discount corresponding to the observed depreciation of the Product.

The applicable return conditions for Products, as well as any associated fees, are specified in the "Return" tab on the Site, which you are invited to consult prior to any return request.

For orders shipped outside the European Union, you must pay the return shipping costs with the carrier of your choice. Products must be returned to us cleared of all customs duties and free of any fees or taxes at our expense. If customs duties, taxes, import fees, or any other additional fees are claimed from us by the carrier or the competent authorities upon receipt of the package, these will be deducted from the amount of your refund.

Article 6 – Right of Withdrawal

You have the right, without reason, to cancel your order within a period of fourteen (14) calendar days from the day of receipt of the ordered Products, with the effective delivery date of the Product to the Customer serving as proof. If this fourteen (14)-day period expires on a Saturday, Sunday, or public holiday, it shall be extended until the next working day. After this period, you will no longer be able to exercise your right of withdrawal.

This right of withdrawal is exercised without penalty, with the exception of return fees, which remain your responsibility for orders under €80 placed in Metropolitan France, as well as for all orders placed outside Metropolitan France, unless there is a proven error on our part.

The procedure described in "5.3 Returns" applies to the return of the merchandise.

In the event of exercising the right of withdrawal, the Company will refund the consumer within fourteen (14) days following receipt of the return. The consumer will then be refunded via a re-credit system (secure transaction) in the case of payment by bank card.

Unless expressly agreed between the parties or due to technical impossibility, the refund will be made using the same payment method as that used for the order.

We offer you the option to fill out and submit your withdrawal declaration online by logging into your customer account. You will then immediately receive a confirmation of your withdrawal by email.

You can also send your withdrawal request by contacting our Customer Service or use the withdrawal form template available in the appendix to these GTCs.

Article 7 – Limitation of Liability

We cannot be held liable for the breach of any of our obligations if the poor performance of the contract results from force majeure, an act or omission on your part, an unforeseeable and insurmountable act of a third party to the contract, or an obstacle beyond our control that we could not reasonably foresee at the time of concluding the contract and whose consequences cannot be reasonably avoided or overcome.

The following are notably considered as force majeure, without this list being exhaustive: carrier strikes, disruptions to logistics or postal networks, cyberattacks, unavailability of payment services, pandemics, natural disasters, social conflicts, or decisions by administrative authorities.

Article 8 – Guarantees

8.1 Legal Guarantee of Conformity

The terms of the legal guarantee of conformity are set out in Articles L.217-3 et seq. of the French Consumer Code.

Pursuant to the aforementioned provisions, we must deliver goods that conform to the contract and be liable for any non-conformity defects existing at the time of delivery. We must also be liable for non-conformity defects resulting from packaging, assembly instructions, or installation when this has been our responsibility under the contract or has been carried out under our supervision.

According to Article L.217-5 of the French Consumer Code, a good is conform to the contract if it:

Is suitable for the usual use expected of a similar good and, where applicable:

Corresponds to the description given by the seller and has the qualities presented by the seller to the buyer in the form of a sample or model;

Has the qualities that a buyer can legitimately expect given the public statements made by the seller, producer, or their representative, particularly in advertising or labeling.

Has the characteristics mutually agreed upon by the parties or is suitable for any special use sought by the buyer, made known to the seller, and accepted by the latter.

The legal guarantee applies regardless of any commercial guarantee that may be offered.

Based on this legal guarantee of conformity, you have a period of two (2) years from the delivery of the Product to take action by contacting Customer Service. When repair of the Product is possible, you have the option to choose between repair and replacement of the Product, provided that this does not result in manifestly disproportionate costs for us, particularly in light of the value the product would have in the absence of a conformity defect, the importance of the conformity defect, and the possible option of choosing the other alternative without major inconvenience for you. If you wish to invoke this guarantee, you are exempt from providing proof of the existence of the defect during this period.

We will exchange or repair the returned Product after receiving and examining the Product in question.

8.2 Legal Guarantee Against Hidden Defects

The terms of the legal guarantee against hidden defects are set out in Articles 1641 et seq. of the French Civil Code.

Pursuant to the aforementioned provisions, we are liable for the guarantee due to hidden defects in the sold item that render it unsuitable for the use for which it is intended, or that so diminish this use that the buyer would not have purchased it, or would have paid a lower price, if they had been aware of them.

In this case, you have the choice between returning the Product and having the price refunded or keeping the Product and having part of the price refunded.

You have the option to rely on this provision within a period of two (2) years from the discovery of the defect.

You are required to verify that the received Products correspond to the order and, in the case of a conformity defect or a hidden defect within the meaning of the corresponding legal guarantees, you must contact Customer Service, which will provide you with the necessary information regarding the return of the Products and their replacement or refund.

8.3 Exclusion of Guarantee

If the returned Products do not correspond to the ordered Products or do not come from the Site, we will not be bound by our obligations described in Articles 8.1 and 8.2 above.

It is specified for all useful purposes that the legal guarantees do not cover damage or defects resulting from an external cause (accident, impact, etc.) or a fault on the part of the Customer resulting from use or utilization that is non-compliant and/or unsuitable for the characteristics of the Product. Similarly, this article does not apply if the Products were not purchased directly on the Site, as the legal guarantees are only due by the seller from whom the Products were actually purchased.

Article 9 – After-Sales Service and Product Repairability

All Products benefit from after-sales service.

For any repair, please contact our Customer Service. We cannot guarantee the repairability of your Product, and we confirm that no period of availability for spare parts essential for the use of the Products is guaranteed. However, we will make our best efforts to satisfy you in the event of a request for one or more spare parts.

Article 10 – Intellectual Property

NO NAME is the owner of the domain name "www.no-name.com." The Site is an intellectual work protected by intellectual property rights. The Site as a whole, as well as the products sold on it and each of the intellectual property elements that compose it (such as texts, site structures, software, databases, animations, photographs, illustrations, sounds, charts, diagrams, logos, trademarks, drawings, and models), are our exclusive property or have been regularly licensed to us. We, as well as the persons benefiting from a usage license, are authorized to use the related intellectual property rights.

The use of all or part of the Site, including by downloading, reproducing, transmitting, representing, or distributing for purposes other than your personal and private use, whether commercial or not, is strictly prohibited. Violation of these provisions subjects you to the sanctions provided by French law.

When you use a "Share" function provided on the Site to discover a Product, an event, or a communication from the NO NAME brand, you acknowledge and accept that the content made available for sharing must only be used within the framework of strictly personal use, to the exclusion of any commercial use on websites or web pages and/or any other digital or material medium for commercial purposes.

The creation of hypertext links to the Site may only be done with the prior written permission of a legal representative of NO NAME, which permission may be revoked at any time.

Hypertext links may refer to other sites besides the Site. We disclaim all responsibility if the content of these sites violates the legal and regulatory provisions in force.

We remain free to modify, at any time and without notice, the content of the Site.

The Site also uses cookies and similar technologies, the operating methods of which are specified in the Privacy Policy and/or the Cookie Management Policy accessible on the Site.

Article 11 – Privacy and Processing of Personal Data

NO NAME, as Data Controller, processes a certain amount of personal data. NO NAME implements all technical and organizational security measures to ensure the confidentiality and security of the transmitted personal data, in accordance with the French Data Protection Act No. 78-17 of January 6, 1978, as amended, and Regulation (EU) 2016/679 of April 27, 2016, known as the General Data Protection Regulation (GDPR).

For more information on how your personal data is processed, your rights, and how you can exercise them, we invite you to consult our Privacy Policy available on the Site.

Article 12 – Severability of Clauses

If one or more provisions of these GTCs are held to be invalid or declared as such by virtue of a law, regulation, or final decision of a competent court, the other provisions shall retain their full force and effect.

Article 13 – Applicable Law and Dispute Resolution

13.1 Consumer Mediation

Pursuant to Article L.612-1 of the French Consumer Code, any consumer has the right to use the services of a consumer mediator free of charge to resolve a dispute with a professional amicably. To this end, the professional guarantees the consumer effective access to a consumer mediation system.

Therefore, in the absence of an amicable agreement, you have the option to refer the matter free of charge to the Consumer Mediation Center of Conciliators of Justice (CM2C) within one year from the date of the written complaint addressed to the professional.

The consumer mediator may be contacted:

  • By completing the form provided for this purpose on the CM2C website: https://www.cm2c.net/declarer-un-litige.php;
  • By email at: cm2c@cm2c.net;
  • By postal mail to: CM2C, 14 Rue Saint Jean, 75017 Paris.

If you reside in a European Union Member State, you can contact the European Consumer Centre by email by filling out a form on the website www.europe-consommateurs.eu or by post at:

European Consumer Centre

c/o European Consumer Centre

Bahnhofsplatz 3

77694 Kehl

Germany

If you reside in a country outside the European Union, please contact the consumer mediation authority in your country of residence, the list of which is as follows

Switzerland:

OMBUDSSTELLE E-COMMERCE

c/o Konsumentenforum kf

Belpstrasse 11

3007 Bern

United Kingdom:

CONSUMER ARBITRATION

Unit 12, Walker Avenue, Wolverton Mill

MK12 5TW Milton Keynes

United States:

FEDERAL TRADE COMMISSION

600 Pennsylvania Avenue, NW

Washington, DC 20580

13.2 Applicable Law and Jurisdiction

These GTCs are governed by French law.

In the event of a dispute and in the absence of an amicable agreement between the parties, jurisdiction is assigned to the competent courts of La Roche-sur-Yon. In the event of a dispute or claim, the consumer shall first contact the Company to seek an amicable solution.

Article 14 – Language

These GTCs were originally drafted in French and translated into English and Italian versions.

In the event that these GTCs need to be interpreted, only the French version shall prevail.

Version May 2026

Appendix – Withdrawal Form

Pursuant to Articles L. 221-18 et seq. of the French Consumer Code and Article 6 of the General Terms and Conditions of Sale.

If you wish to withdraw and cancel your order, you must use this form and follow the instructions below:

  • Complete and sign this withdrawal form;
  • Send it by email to eshop@no-name.fr, or by postal mail to:
  • RAUTUREAU APPLE SHOES – Returns Service – 2 Rue des Boutons d’Or, CS 10002, 85130 LA GAUBRETIERE – France;
  • Send it before the expiration of the 14-calendar-day period from the receipt of the Product.

I, the undersigned (Last Name, First Name):……….……………………………………………………………… 

Address : …………………………………………………………………………………….…………………….………… 

Hereby declare that I am canceling the following order under my right of withdrawal:

Product name and reference: …………………………………………………………………….……………………

Order no………………………………….………………………………………… dated  ..………/……..…/…..……

Order received on.………/……..…/…..……

Reason(s) for withdrawal ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Date and signature :