FAQ

Here are the steps to make your return:

1. Go to your customer area, under"Orders".
2. Select the relevant order.
3. Click on "Return my order."
4. Choose the item to return and the reason for the return.
5. Click on "Continue."
6. Indicate whether you want a refund or a credit note, then confirm.
7. Check the return summary.
8. Confirm, then print the return label.

Upon receipt and processing of your return, a refund will be credited back to your bank account.
All returns must be reported beforehand. You can track the product return steps in the relevant order.
Returns should only be sent to the address below, and cannot be delivered to a relay point:
RAUTUREAU APPLE SHOES / Eshop No Name
59 rue des Bois
85130 LA GAUBRETIERE
Any return sent to our store on rue Etienne Marcel in Paris will not be processed.

Return shipping costs are free in metropolitan France for purchases over €80. Outside metropolitan France, returns are the responsibility of the consumer.You are free to choose your carrier. Your order must be returned to us cleared through customs, meaning you will need to pay for shipping and customs fees. In the event that additional fees are requested by the carrier upon receipt, these will be deducted from your refund.

If you wish to make an exchange, please return the item for a refund and then place a new order. This ensures faster delivery times and avoids stock shortages.

It is currently not possible to return an online order to our Paris store.

Please contact our Customer Service department, specifying your order number, the date of purchase and attach photos showing the defect.
For any complaint concerning an in-store purchase, please contact the relevant store.

As soon as we receive your return, its status is updated from ‘in transit’ to ‘in the warehouse’. You can check this status in your customer account in ‘Orders' in the relevant order.

Unfortunately, once you have placed your order it can no longer be modified. If you are not satisfied with your purchase for some reason, you have fourteen (14) days to return your order to us.

Unfortunately, once you have placed your order it can no longer be cancelled. If you are not satisfied with your purchase for some reason, you have fourteen (14) days to return your order to us.

Unfortunately, once you have placed your order it can no longer be modified. You have fourteen (14) days to return your order to us.

If you have placed an order but have not received an order confirmation by email, please check your junk mail. If it is not there, log into your No Name account, and go to “Profile” to check that you have entered the correct email address. Finally, you can consult the "Orders" section, which lists your order history.
If you still cannot find your order, please contact our Customer Service.

You will be charged as soon as your order is registered.

At this time, we do not offer gift wrapping.

Unfortunately, it is not possible to reserve an item. This means items in your basket will not be reserved.

We invite you to contact customer service, who will be happy to send you your invoice as soon as your order has been shipped.

If the item received does not correspond to the one ordered, if your order is incomplete or if the product appears to be defective, please contact Customer Service within 15 days of receiving your order.

As soon as your return is processed and validated by our teams, your refund will be made by crediting the payment method used to make the purchase.

Upon receipt of the goods, refunds are processed within 5 working days. Your refund will be made once the return is processed, and will be subject to interbank delays.

If you have not received your refund within 15 days of us receiving your package, please contact our Customer Service.

Several delivery methods are available:

• Express delivery (Mainland France and Corsica): delivery within 24 hours for any order placed before noon (from € 4.90)
• Standard delivery (Mainland France): 2 to 3 working days
• Delivery in Europe: 2 to 6 working days depending on the country.

Learn more about delivery.

Standard delivery to France and Europe is offered (except Switzerland, Malta, Cyprus and Liechtenstein).

Here is the list of countries to which we deliver.

You can track your delivery using the order number that accompanied your order on the carrier's website:

• COLISSIMO SUIVI (fr): Colissimo delivery tracking
• CHRONOPOST:Chronopost delivery tracking
• DHL :DHL delivery tracking

Our store on Rue Etienne Marcel in Paris cannot receive e-shop orders.

With the Chronopost Express home service, you will be notified of the approximate delivery time the day before delivery. It is possible to reschedule a delivery.
With Standard Colissimo home delivery, your package will be left in your letterbox. If the package does not fit, it will dropped off at the nearest relay point

If your Chronopost Express delivery was not made within the promised time, please contact our Customer Service within 72 hours of the originally scheduled delivery date.

You can track your package using the tracking link provided in your order's shipping email.
If the shipment time seems unusually long, or your package is indicated as delivered even though it has not been received, please contact our Customer Service.

For synthetic materials and / or textiles, our technicians recommend very gentle cleaning with a dry brush or with a slightly damp cloth. Do not wash your footwear.Your footwear must be cleaned carefully, for example to avoid any glittery finishes from being damaged.
For smooth leathers, start by dusting your footwear and then apply a nourishing treatment designed for leather.
For suede, first remove stains with a rubber suede stain remover and then brush the item. Finish by evenly applying a waterproofing product.

No Name sneakers' creative team is based in Vendée; our team brainstorms and designs our footwear, sometimes having to start over again, but it always reaches its goals! As for the manufacturing, once the prototypes have produced, our footwear is manufactured in our partner factories in Asia. We have an on-site technical office in charge of quality control and ensuring that all No Name products respect our values and commitments. This includes monitoring working conditions in factories, listening to our partners with regards to ethical sourcing and ensuring the expertise required for any pair of shoes that sports our logo!

You can modify your information at any time by going to "My Account" followed by the "Profile" section. For any questions or comments about the way we process and use your personal data, please contact us at the following email address: dpo@no-name.fr.

A code is assigned to each discount voucher (ex: FID2100544)
To use a discount voucher, go to your basket after adding at least one product:

• Click on the "Basket" button where indicated.
• Under the order summary, enter the promo code (ex: FID2100544) in the relevant field and click on "Apply"
• Check your order summary to make sure the discount has been applied to your basket.

Each product has a "Product details" tab, with footwear advice from our Design Office that's based on our footwear tests.

View the size guide

You can find the closest No Name store or reseller by going to the “Our stores" page and then enter your post code and validate. The list of stores/outlets closest to you will be displayed.

The item you want may come back into stock. To be informed in real time of its return, we advise you to check the "Size out of stock - notify me when my size is available" alert box on the product information page.

Our Customer Service is available Monday to Friday, from 9 AM to 12 PM and from 2 PM to 5 PM, on +33 02.51.66.36.41. You can also send us a message via the site's contact page.

You can log in with Shop or directly using your email address.

After entering your email address, a 6-digit code will be sent to your inbox.

Simply enter this code in the designated field to access your account.

Si vous souhaitez supprimer votre compte client, merci d’en faire la demande par mail à l’adresse suivante : dpo@no-name.fr.