Returns

How do I return an item?

From mainland France

1. Go to the “Orders” section of your account.
2. Select the relevant order.
3. Click “Return my order”.
4. Select the item you wish to return and the reason for the return.
5. Click “Continue”.
6. Select whether you would like a refund or a credit note, then confirm.
7. Check the return summary.
8. Confirm, then print the return label (only for orders over €80).

⚠️ Please note: For orders under €80, return shipping costs are your responsibility. You must pay for postage with the carrier of your choice (La Poste, etc.).

From the European Union and French overseas territories

1. Go to the “Orders” section of your account.
2. Select the relevant order.
3. Click “Return my order”.
4. Select the item you wish to return and the reason for the return.
5. Click “Continue”.
6. Select whether you would like a refund or a credit note, then confirm.
7. Check the return summary.
8. Confirm.
   

⚠️ Please note: Return shipping costs are your responsibility. You must pay for postage with the carrier of your choice.

From outside the European Union

1. Go to the “Orders” section of your account.
2. Select the relevant order.
3. Click “Return my order”.
4. Select the item you wish to return and the reason for the return.
5. Click “Continue”.
6. Select whether you would like a refund or a credit note, then confirm.
7. Check the return summary.
8. Confirm.
   

⚠️ Please note: Return shipping costs are your responsibility. You must pay for postage with the carrier of your choice. Your order must be returned to us with all customs duties and taxes cleared. If the carrier charges us any additional fees upon receipt, these will be deducted from your refund.

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Return acceptance conditions

• We accept returns within 14 days* of receiving your order.
• Items must be returned in perfect condition, new and unworn, with all accessories (laces, bag, etc.), in their original packaging.
• The shoebox must not be used as a shipping box and must arrive intact.
• Returns are processed within 3 business days of receipt of your parcel at our warehouse, and within 7 business days during private sales, sales and outlet periods. For returns of orders from outside the EU, processing may take up to 10 business days.
• Refunds are issued to the payment method used for the order. (No exchanges)

* In accordance with applicable regulations.